I cannot actually give a product review yet except to say, just by looking at this tool, I can see it is excellent quality. Besides, I have other Diamond Core tools and they are the best quality one can possibly get. But, I do want to give a review of their customer service. This company's tools are expensive because they are the highest quality. When I purchase their tools, I can count on them being excellent quality that will be worth every penny and will last a long time. However, I cannot buy one of their expensive tools carelessly. I recently purchased one of their hand-held extruders online. I made not just one, but two mistakes when I ordered the tool. I ordered the wrong tool and somehow I did not notice that I had chosen the "pick up" option instead of having the tool sent to me. As I said, they are expensive, so I was quite upset with myself. When I realized my mistake, I sent an email asking that they allow me to change my order including having the different item shipped to me. It was a weekend, so I had to wait to see if they even read my email before the order was completed. Well, on Monday, not only did I get an email saying they had fixed my order, I got a phone call to confirm that my wishes were taken care of. This company has an excellent product and they have excellent customer service.