Shipping, Returns and Other Policies - DiamondCore Tools
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Our Policies

At DiamondCore® Tools, we want you to be 100% satisfied with your experience and purchase. Below, please find more information on our policies regarding privacy, terms of service, returns, refunds, exchanges and more.

If you still have questions about the return, refund or exchange process, feel free to contact us. We’re always happy to help work through your questions or concerns.

Returns & Exchanges

Privacy Policy

Terms of Service



    Returns & Exchanges

    How long do I have to return something?

    If you change your mind on an item, you can return your item within 30 days of purchase. That period is extended to 90 days in the case of a manufacturer’s defect. 

    Am I eligible for a full refund?

    To be eligible for a full return/refund for your return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Diamond Sets that have been personalized with laser engraving are not considered to be in original, unused condition and are not eligible for refund.

    Sale items are generally not eligible for a refund. Only regular priced items may be refunded.

    There are certain situations where we can only grant partial refunds, including: 

    • Items with obvious signs of use
    • Any tool that has been opened
    • Any item not in its original condition (damaged or missing parts) for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

    If you have questions about your product or return eligibility, please don’t hesitate to contact us. We’re always willing to talk through your concerns! 

    What is the return/refund process?*

    To be eligible for a full refund, your item must be returned within 30 days, unused, and in the same condition that you received it, including the original packaging. 

    If you need to exchange or return an item please send us an email at to describe your situation. Please provide your order number with your request. 

    We will then direct you to send your item to 380 Vernon Way Suite J, El Cajon, CA 92020. Customers are responsible for return shipping for all refunds and exchanges. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will also let you know if you were approved or rejected for a full refund.

    If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

    *This process is for those who live in the United States and purchased directly from The process varies for those living outside the United States or if you purchased from a distributor or another source. 

    What is the exchange process?* 

    We can only replace items within 30 days if they are unused or came defective or damaged. We are always willing to work with you and address your concerns. 

    If you need to exchange your item for the same item, send us an email at to notify us of the situation. Please include your order number in the request. 

    Once we receive your email, we’ll follow up and direct you to send your item to 380 Vernon Way Suite J, El Cajon, CA 92020 and follow up with the replacement item as soon as possible. 

    *This process is for those who live in the United States and purchased directly from The process varies for those living outside the United States or if you purchased from a distributor or another source. 

    What if I want to exchange/return a gift?* 

    No problem! We’re happy to help you return or exchange your gift item. 

    If the item you received was marked as a gift when purchased and shipped directly to you: 

    • We’ll provide a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased or the gift giver didn’t have the gift shipped directly to you:

    • We can send a refund to the purchaser and he/she will be notified about your return.

    Please note, we can only return gift items within 30 days if they are unused and in the original condition. 

    If you have questions about this process, please contact us.

    *This process is for those who live in the United States and purchased directly from The process varies for those living outside the United States or if you purchased from a distributor or another source. 

    I haven’t received my refund.

    We’re sorry you’re experiencing delays getting your refund. Hopefully this process can help get the situation resolved quickly. 

    • First, check your bank account again to see if it showed up and make sure you didn’t just miss it. 
    • If you’re still not seeing it, contact your credit card company. It may take some time before your refund is officially posted.
    • Lastly, contact your bank. There is often some processing time before a refund is posted and shows up in your account. 

    If you’ve done all of this and you still have not received your refund or gotten an answer yet, please contact us at

    I live outside of the United States and need to return or exchange a product. 

    Unfortunately, we are unable to offer returns or refunds on any international orders, including gift certificates, once they have processed and left the United States. 

    I purchased through a distributor or another source and need to return or exchange a product. 

    If you purchased one of our tools from somewhere other than, please return the item to that entity and follow their return/refund policies. Please do not send your purchase back to us.

    However, if the distributor is no longer in business, we will be happy to take a look at your situation and see what we can do to resolve it.

    Shipping information for returns/exchanges*

    Here are a few things to keep in mind when shipping your product back for a return/exchange:

    Our mailing address for returns is:
    DiamondCore Tools
    380 Vernon Way, Suite J
    El Cajon, CA 92020

    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
    • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

    *In the event that a package is returned to DiamondCore due to customer entering an incorrect/incomplete address, customer is required to pay the additional shipping cost to resend the order to the correct address.


      Privacy Policy

      This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

      Personal Information We Collect 

      When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

      Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

      We collect Device Information using the following technologies: 

      • Cookies - Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit
      • Log files - Track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
      • Web beacons, tags, and pixels - Electronic files used to record information about how you browse the Site. 

      Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and ANY OTHER PAYMENT TYPES), email address, and phone number. We refer to this information as “Order Information.”

      When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

      How We Use Your Personal Information 

      We use the Order Information that we collect generally to fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

      Additionally, we use this Order Information to: 

      • Communicate with you
      • Screen our orders for potential risk or fraud
      • Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us) 

      We use the Device Information that we collect to help us screen for potential risk and fraud, in particular, your IP address; to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site; and to assess the success of our marketing and advertising campaigns.

      Sharing Your Personal Information

      We share your Personal Information with third parties to help us best use your Personal Information, as described above.

      • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
      • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here

      Finally, we may also share your Personal Information to comply with applicable laws and regulations; to respond to a subpoena, search warrant, or other lawful request for information we receive; or to otherwise protect our rights.

      Behavioral Advertising

      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

      You can opt-out of targeted advertising by using the links below: 

      Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

      Do Not Track

      Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

      Your Rights

      If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

      Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

      Data Retention

      When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


      We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


      The Site is not intended for individuals under the age of 18.

      Questions About Our Privacy Practices

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at or by mail using the details provided below:

      DiamondCore® Tools 
      [Re: Privacy Compliance Officer] 
      380 Vernon Way, Suite J
      El Cajon California US 92020


      Terms of Service


      This website is operated by DiamondCore® Tools. Throughout the site, the terms “we,” “us,” and “our” refer to DiamondCore® Tools. DiamondCore® Tools offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

      By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

      Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

      Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

      We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

      Section 1 - Online Store Terms

      By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

      You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

      You must not transmit any worms or viruses or any code of a destructive nature. 
      A breach or violation of any of the Terms will result in an immediate termination of your Services.

      Section 2 - General Conditions

      We reserve the right to refuse service to anyone for any reason at any time. 

      You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

      You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

      The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

      Section 3 - Accuracy, Completeness, and Timeliness of Information

      We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

      This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

      Section 4 - Modifications to the Service and Prices

      Prices for our products are subject to change without notice. 

      We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

      We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

      Section 5 - Products, Services, Pricing*

      (*Where applicable)

      Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

      We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

      We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

      All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

      Any offer for any product or service made on this site is void where prohibited. 

      We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

      Retail prices subject to change without prior written notice.

      Section 6 - Accuracy of Billing and Account Information

      We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

      In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

      We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

      You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

      For more details, please review our Returns Policy.

      Section 7 - Optional Tools

      We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

      You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

      Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

      We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

      Section 8 - Third-Party Links

      Certain content, products, and services available via our Service may include materials from third-parties. 

      Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

      We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

      Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

      Section 9 - User Comments, Feedback, and Other Submissions

      If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

      We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

      We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

      You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right.

      You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

      You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

      You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

      Section 10 - Personal Information

      Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

      Section 11 - Errors, Inaccuracies, and Omissions

      Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

      We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

      We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

      No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

      Section 12 - Prohibited Uses

      In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

      Section 13 - Disclaimer of Warranties, Limitation of Liability

      We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

      We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

      You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
      You expressly agree that your use of, or inability to use, the service is at your sole risk.

      The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

      In no case shall DiamondCore® Tools, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

      Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

      Section 14 - Indemnification 

      You agree to indemnify, defend and hold harmless DiamondCore® Tools and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

      Section 15 - Severability 

      In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

      Section 16 - Termination

      The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

      These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

      If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

      Section 17 - Entire Agreement

      The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

      These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

      Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

      Section 18 - Governing Law

      These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 380 Vernon Way, Suite J, El Cajon California, United States 92020.

      Section 19 - Changes to Terms of Service

      You can review the most current version of the Terms of Service at any time at this page. 

      We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

      Section 20- Contact Information

      Questions about the Terms of Service should be sent to us at

      Lexar, Inc., dba DiamondCore® Tools.  All rights reserved.